Frequently Asked Questions

What is TruHu?

What's the difference between TruHu Advisor and TruHu Workforce?

Where do I log in?

I'm a broker. Which login do I use?

Do employees need to log in?

How do I get my login credentials or reset my password?

Is TruHu secure and SOC 2 compliant?

How do I get help?

What is TruHu Advisor?

Who pays for TruHu Advisor, the broker or the client?

How does TruHu help me differentiate and retain clients?

How is my Advisor account organized?

How do I add teammates to my account?

What can each user role do?

How do I add a new client?

How do I start a new benefit guide or website for a client?

How do I keep my clients organized?

How do I create a benefits guide?

How do I export a guide as a PDF?

How do I change the theme or colors of a guide?

How do I change the fonts?

How do I move content around on a page?

Do I build the guides and sites myself, or does TruHu?

What files do I upload to build a guide or site?

Does it pull in my client's branding automatically?

Can I customize colors, fonts, and themes?

Can I upload my own template?

Can I use my client's own images or employee photos?

How does the AI assistant work?

Is my work saved? Can I undo mistakes?

What file types can I upload, and is there a size limit?

Can I create a guide in another language?

Can I lock a page so it doesn't get changed?

Can I duplicate a guide?

How do I create a benefit site?

What can a benefit microsite include?

Does the site have an AI benefits chatbot?

Can I show different benefits to different employee groups?

Do employees need a password to view the site?

Can the site link to our client's enrollment system?

Can employees view the site in Spanish?

How do I publish and share a guide or site?

Can I add a QR code inside a guide or site?

Can I see how a published guide or site is performing?

What is TruHu Workforce?

How much does TruHu Workforce cost?

Do we need IT to get started?

How do employees access TruHu?

Most of our workforce doesn't have company email. How does TruHu reach them?

How do employees actually receive a message?

We already use our HRIS for messaging. Why add TruHu?

Can I message specific employee groups?

What about employees who speak different languages?

How do I create a new message?

Can I preview a message before sending?

Can I save a draft of a message?

Can I schedule a message?

Can I recall or delete a message I already sent?

Can I resend to people who haven't read a message?

How do I attach a link, file, or Page to a message?

How do I attach a task to a message?

What do delivery errors mean?

What are Tasks and surveys, and do they cost extra?

Where do I find Tasks?

How do I create a survey?

Can I get proof that employees acknowledged a policy or training?

Where do I find files employees have uploaded?

How do I know if employees read what I send?

Where do I view engagement?

How do I export a report?

How hard is it to edit our employee Pages?

Can I save a Page as a draft?

Can I password-protect a Page?

Can I replace a file without breaking links?

Is our shared Page public or searchable on Google?

How do I update my employee list?

How do I update a single employee's information?

Can employees update their own information?

How do I add or limit an administrator?

What happens when someone leaves?

Where do I update our company name and logo?

Can managers message their own teams?

How will employees receive messages?

Do all messages come from the same phone number?

Can employees reply to messages?

How do employees complete a task or upload a file?

Can employees share TruHu with their spouse or family?

Is TruHu available in other languages for employees?

What does getting started look like?

Where do I find training and tutorials?

Is TruHu only useful during open enrollment?

Can we use TruHu for safety and OSHA compliance?